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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎03-10-2020 10:16 AM

HP Recommended
Product: HP OfficeJet Pro 8020
Operating System: Microsoft Windows 10 (64-bit)

Every time I scan to email the printer asks for a PIN.  I want to disable this option, and dont want to enter a pin when I decide to scan a document.  I tried the setting on the printer, iOS app and the window 10 app, but I couldn't find this option anywhere.  Its frustrating to say the least that the printer setting doesnt have the option to disable this feature.

 

 

3 people had the same question
1 REPLY 1

‎03-12-2020 10:47 AM

HP Recommended

Hi @TimusATX

Welcome to the HP Support Community. I'd be happy to assist you.

 

To disable the PIN, you will have to access the EWS page of the printer and go to Scan > Scan to email option and disable the PIN.

Alternatively, you may create a new Scan to Email profile and not use a PIN while setup.

You may watch this video to know how to setup 'Scan to email' or refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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