Scan to Email issues

[parallon]

Hello all.  I have been trying to setup Scan to Email, but am having a heck of a time.  The issue  is the printer is unable to connect to the internet.  I am using a Wireless Access Point because I don't have an Ethernet port in my office, and don't want to use the WiFi built into the printer.  I am able to ping from the WAP, so I know I am getting internet there.  I have a static IP on the printer and am using the same default gateway as every other computer in my house.  Any idea where I can start?  I just updated the Firmware, but had to download it and run the utility on my laptop.  I tried updating the firmware from the printer, but it said that it couldn't connect to the internet.

Once I can connect to the internet, then I will tackle setting up the SMTP settings.  🙂

Any help would be appreciated.

Mike

[Riddle_Decipher]

@parallon I recommend you click here to turn off the web service when done successfully,

Turning on Web Services allows your printer to communicate securely over the Internet with web-connected printing services, including HP ePrint cloud printing and HP Instant Ink delivery services.

NOTE: 

If you are turning on Web Services to set up your printer on HP Connected, go to Setting Up an HP Connected Account.

Read the section that matches your printer control panel type for steps to turn on Web Services.

go ahead and click here to turn on the web services, and check if it works.

P.S: Welcome to HP Community 😉

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[parallon]

Hello.  Sorry for the delay.  So, I tried turning on Web Services, and I am getting an error about not being connected to the internet (attached).  As mentioned earlier, I have unplugged Ethernet cable from printer and connected to multiple computers, and they all are able to connect to the internet fine.  Hope you can help...

EDIT:  I am trying to also attach the Network Summary page for your review, but the format is being stripped.  Hope you can figure it out.

Edit #2:  I got it figured out.  I just needed to add my DNS settings.  I thought about that earlier when I noticed that they weren't set, but wasn't able to find where to change them.  Feel free to close this ticket as "SOLVED".  🙂

Mike

Mike

Network Summary

TCP/IP(v4)

Status (Wired): Ready

IPv4 Address: 10.0.10.101

Subnet Mask: 255.255.255.0

Default Gateway: 10.0.10.1

IP Configured By: Manual

IP Preferred Address Method: Manual

DHCP/BOOTP Server:  

TFTP Server: Not Specified

WINS Server: Not Specified

Preferred DNS Address: Not Specified

Alternate DNS Address: Not Specified

TCP/IP(v6)

Status (Wired): Ready

Link-Local Address: FE80::82E8:2CFF:FEAA:9EA1

Stateless (from Router): Not Specified

Stateful (from DHCPv6): Not Specified

Preferred DNS Address: Not Specified

Alternate DNS Address: Not Specified

Network Identification

Host Name: NPIAA9EA1

Domain Name (IPv4/IPv6):  

Domain Name (IPv6 only):  

Bonjour Service Name: HP Color LaserJet MFP M281cdw (AA9EA1)

Bonjour Domain Name: NPIAA9EA1.local.

Bonjour Highest Priority Service: IPP Printing

Wired Network Configuration

Status: Connected Hardware Address: 80:e8:2c:aa:9e:a1

Link Speed and Duplex Negotiation: Automatic

Link Speed: 1000 Mbps

Duplex: Full

Auto Crossover: Enabled

Wireless Network Configuration

Status: Not Connected

Wireless: Off

Hardware Address: c0:b5:d7:3e:9b:fa

Wi-Fi Direct Setup

Status: Disabled

SNMP

SNMPv1/v2   

Status: Read-Write Access Enabled

Set Community Name: Not Specified (Defaults to 'public')   

Get Community Name: Not Specified (Defaults to 'public')

SNMPv3   

Status: Disabled

Syslog

Server IP: Not Specified

Server Port: 514

Max Messages Per Minute: 10

Max Message Priority: 7

Facility: LPR

Server Connection Type: UDP

Network Statistics

Total Packets Received: 212613

Unicast Packets Received: 79476

Bad Packets Received: 0

Framing Errors Received: 0

Total Packets Transmitted: 75124

Unsendable Packets: 0

Transmit Collisions: 0

Transmit Late Collisions: 0

WS-Print Users: 1

Enabled Features

IPv4: Enabled

IPv6: Enabled

DHCP: Enabled

BOOTP: Enabled

AUTOIP: Enabled

DHCPv6: Enabled

LPD Printing: Enabled

LPD Banner Page Printing: Enabled

FTP Printing: Disabled

9100 Printing: Enabled

Bonjour: Enabled

IPP Printing: Enabled

IPPS Printing: Enabled

AirPrint: Enabled

SLP: Enabled

WS-Discovery: Enabled

WS-Print: Enabled

WS-Scan: Enabled

SNMP: Enabled

LLMNR: Enabled

Syslog: Enabled

Enable DHCPv4 FQDN compliance with RFC 4702: Enabled

SOAP Scan: Enabled

AirPrint-FaxOut: Enabled

eSCL (AirPrint-Scan): Enabled

eCCL: Enabled eFCL: Enabled

Security

Administrator Password: Not Specified

Printer Certificate: Installed

CA Certificate: Not Installed

HTTPS Enforcement: Disabled

Access Control List: Disabled

Firewall: Disabled

802.1X Authentication: Disabled

802.1X Encryption Level: Low (DES-56-bit, RC4-128-bit or 3DES-168-bit)

On Authentication Failure: Connect Anyway (802.1X Fail-over)

PJL Security: Disabled

IPP Authentication: Disabled

Google Cloud Print

Status: Not Registered

[Riddle_Decipher]

@parallon That's awesome, I'm glad it worked,

Remember, if you ever need help related to your HP device,

We'll be right here and happy to help, take care and have an awesome day, ahead.