Scan to Email not sending as PDF

[BonnieK15]

OK, so here's what I was told after calling the Printer Support:

They are working with a skeletal crew and the eprint dept. & ICloud Dept are closed, however, this case is being escalated so they take a look at it right away. It seems the files our printers are sending are corrupt. The fact that it now sends from the hp8.us address is very concerning.

I got a Case# and they have all my contact info, including looking at this chain on the Community posts. I'm hoping to get a call or email soon to try to resolve this. It is a problem with the apps, which is the ICloud/Eprint center depts.

[davedepont]

Great News!!

Hopefully they will now fix it.  Yes this change is very concerning.  

Please keep us posted and thanks for your help!!

[RobPFla]

Looks they fixed. Just tried it and got in a standard PDF format that I could open and save. Coming from an hp8.us email.

Yay! Thanks to everyone that kept posting and pushing on this

[BonnieK15]

Yes! I tried it too! It came thru as a PDF and I could open it fine! I haven't heard back from anyone at HP yet, but obviously they have been looking at the problem. It still comes from the weird address, but it's working at least! 

I will post on here if I hear anything from HP as to what the problem was and if the new address HP8.us is safe to continue to use. 

😄

[MKANET]

Is there anything I need to do in order to get the updated fix?  Or, is this all done automatically in the cloud?

[RobPFla]

I didn't do anything....just scanned as normal as a test and it came in a new email address in a standard PDF format

[davedepont]

Yep is working for me too!!!  Let’s hope it stays working 😀

Persistences Prevails!!

Thanks Team!! Great job!!

[Christ72]

Good news ! It's working again with the right extension.pdf now.

Thanks !!!

[BobStr]

Scan to file coming in as Acrobat file . How do I change ?