• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-28-2023 12:01 PM

HP Recommended
Product: HP LaserJet Enterprise 500 color MFP M575f

We have an HP LaserJet Enterprise 500 Color MFP.  We used to use the "scan to email" all of the time, as we used to host our own exchange server on premises.  Since we have moved to O365 for mail, this no longer works.  I have changed all of the settings that are supposed to be correct to send through O365, but it still will not even send a test message properly.  I have recently updated the firmware and set all of the settings appropriately for the SMTP settings listed in other threads.  Does anyone have other thoughts on what O should try next?  

 

Incidentally, I have made appropriate changes to the firewall to allow the printer to send on the correct port, but that does not help either.

 

THanks!

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.