Scan to Email on HP 8620 reinstal issue

[Davandco]

Hi,

For some reason, I've had erratic completion for several weeks when scanning to email from my Officejet Pro 8620. I've tried several fixes without success and ended up reinstalling the whole printer/scanner from scratch (drivers included, all latest version, following all the steps listed via HP Smart, Scan doctor and the full install wizard). Still, I get a message error "your printer can't connect to the server" when trying to complete the install with the newly created email assigned to scanning, while printing works perfectly fine, no problem with the wifi connection to the right router/network either.

The new email allocated is a gmai.com, smtp.gmai.com, always on SSL/TLS, password verified.

Any idea about how to fix the setup please?

Thank you for your help,

David

[ShlomiL]

Hi David,

Which email service do you use? such are often censored to prevent spammers, is it G-Mail, Hot-mail, etc.?

[Davandco]

Hi Shlomil,

Thanks a lot for jumping in. I've created a dedicated **bleep** address (that works fine beside this HP scanning purpose). Any issue to your knowledge with **bleep**? I've tried with ports 465, 25 and 587 but same error message each time. Any idea to fix the glitch?

Best,

David

[Davandco]

seems that the forum doesn't like displaying g-m-a-i-l that much 🙂

[ShlomiL · Accepted solution]

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@ShlomiL wrote:

such are often censored to prevent spammers, is it G-Mail, Hot-mail, etc.?

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Yes, as explained above in my reply 😉

A such may occur due to your Google account security settings.

First, open the following link and login to the same account as you set for the printer.
https://myaccount.google.com/security

Within the Signing in to Google section, be sure to turn on "2-Step Verification":

https://support.google.com/accounts/answer/185839?hl=en&co=GENIE.Platform%3DAndroid

Next, create and use an App-Specific Password with the printer:
https://support.google.com/accounts/answer/185833?hl=en

Once completing the changes update the outgoing email profile password to use the App Specific Password and then click Save and Test to ensure the problem has been resolved.

If the same persists, move to the Network tab and select IPv4 settings for the active connection, there type a manual DNS Address:

Primary: 8.8.8.8

Secondary: 8.8.4.4

Apply the changes and restart the printer, then try testing the profile configuration again.
Regards,
Shlomi

[Davandco]

Thanks a lot Shlomi!! I did all this and it works perfetly! I really needed your expertise...super helpful!. And feeling now a bit more educated 🙂

Kind Regards,

David

[BCC89]

My problem is similar.  My scan to email works fine a att.net email, but fails trying to scan to email using **bleep**.  The failure message is that the email or password are not correct.  They are being used daily and are correct.  Google changed its policy on allowing use of less secure apps and has removed that option. I would appreciate any suggestions to resolve this issue

BCC89

[Davandco]

Hi BCG89,

Yes you seem to describe the exact same issue I faced. I advise you to follow the steps shared above by Shlomi, they work perfectly.

Best,

David

[ShlomiL]

Glad to see that the problem was solved David! 👍

Creating and using an App Specific Password as suggested above indeed should resolve your proble,m too @BCC89.

Cheers,

Shlomi

[BCC89]

Shlomi,

My thanks to  you for sharing your information and knowledge.  With your help I am once again able to scan to email (**bleep**) on my HP 8625 AIO.  You made it easy

Thanks again

BCC89