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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-15-2021 02:50 PM

HP Recommended
Product: HP LaserJet MFP M283fdw

Hi all,

 

I'm struggling to set up SCAN to EMAIL for the printer. I've created Outgoing Email Profiles, provided the O365 username/password etc... all as per guide that I've found for HP printers. However, I always get "Username or password is incorrect....". I'm sure that it is correct. I've also found that there are some restrictions for using O365 account this way, one of them is that the device MUST support TLS 1.2.... which I can't find anywhere....

 

How could I find it? Is this the reason for getting "Username/Pass incorrect" message?

Category:
5 REPLIES 5

‎11-15-2021 07:53 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Check out this resource:

https://www.youtube.com/watch?v=G3jcnqX1I9g

 

It may or may not help the issue you are facing.

 

For more useful resources on using this printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjYxyO3Grx4mLbQt9tPeZ5v

 

Hope that helps!

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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https://www.youtube.com/watch?v=G3jcnqX1I9g
youtube.com/watch?v=G3jcnqX1I9g
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to setup Scan to Email (Outlook) ...
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‎11-16-2021 01:57 AM

HP Recommended

Hi,

 

thank you for your answer.

 

The first video - I had it set up the same way, however, when I click SAVE & TEST, I get that "Username/Password incorrect..." message. The same like in video "HP Color LaserJet Pro MFP M283fdw : Set up Scan to Email (**bleep**) with Embedded Web Server" from your 2nd link. For **bleep**, there is this additional step to turn off MFA and Turn On "less secure Apps".....  Is there also a guide for O365 email account?

 

Also, how could I find out whether the printer supports TLS 1.2? It is running on the latest firmware - 20200324 I guess, as it does not find any firmware available for upgrade.

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‎11-16-2021 02:05 AM

HP Recommended

Hi,

 

Is it possible to check with the company admin on the settings?  Some company has additional security put in place for the mail servers.

 

Thanks.

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎11-16-2021 02:15 AM

HP Recommended

I will check. I know there are "Security Defaults" applied on O365 accounts....

 

Anyway, if the printer doesn't support TLS 1.2, I will not be able to make it work the standard way. Is there a place I can find whether this printed does or does not support TLS 1.2 please? So that I do not troubleshoot somehting that is not supproted at all 🙂

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‎11-16-2021 09:15 AM

HP Recommended

Hi @MikeSum 

 

These are the printer specs :

https://support.hp.com/us-en/document/c06509664

 

Security management
Embedded Web Server: password-protection, secure browsing via SSL/TLS; Network: enable/disable network ports and features, SNMPv1 community password change; HP ePrint: HTTPS with certificate validation, HTTP Basic Access Authentication; Firewall and ACL; SNMPv3

 

Doesn't say what version of TLS though.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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Question / Concern Answered, Click "Accept as Solution"
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