Scan to Email

[Rick4563]

My printer asks me for my pin when I try to scan a document. When I request a new pin through email, it never arrives. I've checked my junk folder but found nothing. 

[Hawks_Eye]

Hi @Rick4563 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for explaining that—when your HP printer asks for a PIN to scan to email and the email never arrives, it’s usually a hiccup in the Web Services setup or email server communication. 

Let’s walk through a few steps to get that PIN delivered and your scan-to-email feature working again. 📧🖨️

✅ Step-by-Step Fix for Missing Scan-to-Email PIN

 

🔄 1. Restart Web Services

Sometimes the printer’s cloud connection needs a refresh:

• On the printer’s control panel, go to Setup > Web Services > Turn Off.
• Wait 30 seconds, then Turn On Web Services again.
• This triggers a fresh connection to HP’s cloud and may resend the PIN email.

🧠 2. Check Printer’s Date & Time

Incorrect date/time can block email delivery:

• Go to Settings > Preferences > Date & Time.
• Make sure it’s accurate—especially the year.
• Save changes and restart the printer.

🧰 3. Access the Embedded Web Server (EWS)

This gives you full control over scan-to-email settings:

1. Find your printer’s IP address (usually via the Wireless icon).
2. Type it into a browser to open the EWS page.
3. Go to Scan > Scan to Email Setup > Outgoing Email Profile.
4. Create a new profile and enter your email address.
5. You should receive a PIN email—if not, try a different email provider (like Gmail or Outlook).

More details: HP Scan to Email Setup Guide

📦 4. Check DNS Settings

Missing DNS info can block email delivery:

• In the EWS, go to Network > IPv4 Configuration.
• Set Manual DNS:
  • Preferred: 8.8.8.8
  • Alternate: 8.8.4.4
• Save and restart the printer.

🧪 5. Try a Different Email Address

Some domains (especially work or school accounts) may block HP’s automated PIN emails. Try:

• A personal Gmail or Outlook address
• Temporarily disabling spam filters or security rules

Let me know what happens after trying these steps—whether the PIN finally shows up or if we need to dig deeper. You’re doing everything right, and we’ll get your printer scanning like a pro again! 💪😊

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye