• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎05-05-2022 10:09 AM - last edited on ‎05-05-2022 10:35 AM by Retired

HP Recommended
Product: HP Color LaserJet Pro MFP M283cdw
Operating System: macOS 12.0 Monterey

When trying to setup my "Scan to Network File" I was previously getting this error message: "Cannot find the remote server. Check server name or use IP Address to connect. Check that the remote computer is turned on."

 

Then, I changed the Network Path to include the iMac's IP address (also tried the device name) and now I'm getting this error message: "The test was unsuccessful. Try again."  I have tried multiple different "pathways" to my shared file, including "copy pathway" in "get info" and I keep getting the same error.

 

Where in lies the problem?  I have no clue since the error message provides no guidance.

 

I am using this device as a personal home printer/scanner so I don't need any fancy networking options - I just want to be able to scan mail and receipts onto my iMac.  All other wireless features are working, including Air Print and Scan to Email.

7 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-05-2022 10:44 AM

HP Recommended

It worked after I used \\IPaddress\scans (i.e. name of the shared folder). 

 

User name: first name last name (with space)

Password: login PW

 

I can only get it to work on the iMac though, still trying to figure it out on the MacBook Pro.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎05-05-2022 10:44 AM

HP Recommended

It worked after I used \\IPaddress\scans (i.e. name of the shared folder). 

 

User name: first name last name (with space)

Password: login PW

 

I can only get it to work on the iMac though, still trying to figure it out on the MacBook Pro.

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.