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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-23-2021 04:14 PM

HP Recommended
Product: HP X576DW and possibly other scanners
Operating System: macOS 11.0 Big Sur

I've been trying to solve this problem for over 3 years and finally discovered the answer. The problem is trying to set up "Scan to Network Folder". If you follow all of the published directions, you still may not be able to scan, and you get an error indicating incorrect userid/password.

 

Solution:

I found out that the printer's time must be set in GMT. I had set it to my local time zone, naturally. Even though the printer has access to the internet and can set its own time with NTP, The user must set the time. If you set the wrong time zone, you get "incorrect userid/password", which is not intuitive at all. Anyway, calculate the GMT time and set it on the configuration page for the printer in Settings-Preferences-Date & Time. Make sure to use GMT.

Category:
1 person had the same question
1 REPLY 1

‎07-23-2021 04:22 PM

HP Recommended

Thank you for visiting our community, we are glad that you have resolved the issue you were experiencing on your device. ‌‌

In this case, we thank you for sharing the solution, so that you can help other users who are experiencing the same problem. Please, reach out if we can help you with anything else.

Regards, 

MayS. 

I work on behalf of HP
1 person found this reply helpful
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