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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎04-27-2019 08:31 AM

HP Recommended
Product: Officejet Pro 8720
Operating System: Microsoft Windows 7 (64-bit)

OK You solved my Scan to Email problem! I must appear to be a dunce!

Trying to set-up "Scan to Network Folder"  Set up everything using the You Tube instructions.

Looked good BUT when testing Always get message that cannot communicate.

Everyting is the same as "Scan to Email" and that worked just great.

How do I enable communication between printer and computer for "Scan to Network Foder" ?

4 REPLIES 4

‎04-27-2019 07:39 PM

HP Recommended

Have you shared out th folder that you want to save documents to?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎04-28-2019 06:40 AM

HP Recommended

Thanks for your suggestion.   Yes, I did.

Ripvan1931

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‎04-29-2019 06:51 AM

HP Recommended

Good morning Repairatrooper,

Could it be that there is no communication because the "Scan to Computer" is not enabled? After several tries

I cannot seem to be able to enable the "Scan to Computer" function. I am being sent to Print& Scan Doctor.

It communicates with my Officejet Pro 8720 just fine and tells me that there are no problems.

Can you suggest how I might enable the "Scan to Computer" function.  I have been to the little "box"

numerous time, trying to enable it. It just never works.

Retired and enjoy working with problem HP printers.

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‎04-30-2019 05:58 AM

HP Recommended

Fixed it myself . . . Yes, no communication was caused by "Scan to Computer" not

being enabled. Had to delete the software and reload the Driver software. Had

earlier tried Resetting Fatory Settings - this did NOT fix the problem.

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