Scan to Network Folder on MacOS 13 Ventura not working

[ZZ_3]

After updating to MacOS 13 Ventura the Scan to Network Folder Function is not working any more. Shared Folder and SMB is active. Does anyone have a workaround? Thank in advance.

[sandytechy20]

@ZZ_3

Welcome to the HP support community.

I understand that you are unable to setup scan to network folder, I am glad to assist you.

Are you getting any error messages?

Meanwhile:- 

Follow the steps mentioned in this HP document to setup scan to network folder:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[ZZ_3]

Everything worked fine until i have updated my Mac from OS12 to OS13. So the configuration are still the same, nothing changed. I get the following error message:

The printer cannot connect to the remote destination. Check your configurations and try again.

[sandytechy20]

@ZZ_3

Did you try the steps mentioned in the above post?

[ZZ_3]

Yes, of course. As i mentioned the configuration worked out fine since the update to MacOS13

[sandytechy20]

@ZZ_3

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.

[ZZ_3]

Sorry but the issue is still not resolved! Please read clearly. The Issue is after the update to MacOS13. Before it was working fine and now on MacOS13 it is NOT working.

[sandytechy20]

@ZZ_3

Are you getting any error messages?

[ZZ_3]

As i told you before!

Error message:

The printer cannot connect to the remote destination. Check your configurations and try again.

[sandytechy20]

@ZZ_3

This might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support. 

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.