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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎06-12-2023 06:39 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M281fdw
Operating System: Microsoft Windows 11

I am trying to setup my M281fdw scan to network feature on a new computer (Dell 5540) but having a booger of a time doing so.  I had it setup on my previous computer, but am being unsuccessful now.  I am attempting the setup through the EWS. 

 

I am fairly certain I set up the network path correctly and properly shared the folder.  The error "the test was unsuccessful. Try again" keeps appearing.

 

A question I have is for the username and PW section.  Is this the user name shown when I open the "accounts" section under settings, or the email address I use to login to Microsoft account?  Or the username under the "users" on the C drive?  Also, for password.  Which password is this?  For Microsoft account? When I set up windows 11, it didn't give me an option to select a password, it was only a PIN.  

 

This is so frustrating.  

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