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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP OfficeJet Pro 8600 n911
Microsoft Windows 10 (64-bit)

HP OfficeJet Pro n 911

I'm having trouble scanning a book text in OCS format to a laptop.

Please help!

Thanks.

4 REPLIES 4
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@JAK41452

 

Welcome to the HP Support Community.

 

Are you able to scan other documents? Do you get any error message?

 

Please elaborate more on the OCS format.

 

Thanks 🙂

 

 

 


I am an HP Employee

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Thanks for getting back to me, Betty.

OCS is a format I can edit into a word document.

The HP Smart software does not support OCS.

So I downloaded a software from HP that does.

But I still cannot scan. I find no window to enter the format I want the document to take (OCS).

Jeff

HP Recommended

Are you sure it is OCS? or OCR?

 

Here are some methods you can use for scanning and editing:

  • HP Scan and Capture app (Windows 10, 😎: Scan documents or photos from the printer or webcam. A full feature print driver must be installed on the computer. For more information, go to Using the HP Scan and Capture App (Windows 8 and 10).

  • Windows Scan app (Windows 10, 😎: Search the Microsoft Store for windows scan to find and install this app.

  • Microsoft Paint (All Windows versions): Search Windows for paint, and then open the Paint desktop app. Click File or the menu icon , and then click From scanner or camera.

  • Windows Fax and Scan (All Windows versions): Search Windows for fax to open the desktop app, and then click New Scan.

  • Webscan utility (network printers): Obtain the printer IP address and use it to open the printer's Embedded Web Server (EWS) in a web browser. On your printer's website, click Webscan on the Scan tab.

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

HP Recommended

This post is with reference to the thread you had recently created at HP Support Community.

I would like to know if the resolution I had provided worked for you?

If you have any other queries, feel free to reply to us.

And thank you for being a Valuable Member of our HP Family.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers in my public post.


I am an HP Employee

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