Scan to Print

[ApolloCal]

I have windows 10

I did a FULL install, now I have HP Smart

The printer says that I have to set up from computer

HP Smart says "You cannot use this function because it has been disabled. For more information, contact the person who set up the printer."

[Jay_G24]

Hi @ApolloCal,

Welcome to the HP Support Community

I'd like to help!

I understand the printer is locked with an administrator password

We can perform a factory default on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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