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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-08-2017 04:10 AM

HP Recommended
Product: Hp officejet 250 mobile printer
Operating System: Microsoft Windows 10 (64-bit)

Hi. When I choose Scan to USB, the printer hangs at the panel message "Scanning Page 1... Source: Document Feeder" for a long time. Then I tap the cancel scan button and it hangs at "Cancelling Scan...". Then I click the power button to terminate the hanging scan process, then the printer hangs at "Shutting Down...". The printer simply does not respond. How do I fix the scanning and eliminate hanging? 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-09-2017 12:40 PM

HP Recommended

 

@maznihuda

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

 

As I understand Scan to USB isn't working,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you performed a hard reset?

Or checked with an alternate USB drive?

 

If you haven't, please do as it should help identify and resolve the issue:

 

Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.

 

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎12-09-2017 12:40 PM

HP Recommended

 

@maznihuda

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

 

As I understand Scan to USB isn't working,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you performed a hard reset?

Or checked with an alternate USB drive?

 

If you haven't, please do as it should help identify and resolve the issue:

 

Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.

 

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Was this reply helpful? Yes No

‎12-09-2017 08:42 PM

HP Recommended

Thank u for the help. I replaced to a new USB and the scanning worked fine. It was a case of bad USB. So thanks again.

Was this reply helpful? Yes No

‎12-10-2017 11:09 AM

HP Recommended

 

@maznihuda

Thank you for the update,

I appreciate your time and efforts, 

 

I'm glad I could contribute towards identifying and leading you towards the solution for this concern.

Thanks for taking the time to let the community know that you accept my suggestions,

 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Was this reply helpful? Yes No
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