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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-20-2020 07:18 PM

HP Recommended
Product: LaserJet flow MPF M525

I recently moved this machine to my home from my office where it was networked and all scans were sent to email.  II now want to simply scan to USB.  The scan to USB feature is enabled in the Administration settings but 'Save to USB'' does not appear as an option on the home screen.  Any suggestions?

2 REPLIES 2

‎04-20-2020 10:36 PM

HP Recommended

Hi,

Please see the following documents and see if that may help:

HP LaserJet Enterprise MFP, HP PageWide Enterprise MFP, HP OfficeJet Enterprise MFP - Set up Scan to...

HP LaserJet Enterprise MFP, HP PageWide Enterprise MFP - Scan to USB drive

 

Keep in mind that you may need to connect a USB Driver in some devices to allow such, as well you may need to log in to the printer to use this feature.

 

Shlomi



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‎04-22-2020 04:16 PM

HP Recommended

Thank you.  I think the source of the problem is that the machine was previously networked for multiple computers so it's impossible to access the EWB.  I'm sure it's possible but seriously over my head.  I checked the configurations and both the USB Plug & Play and the device USB are enabled.  I think I just need to get someone in to undo all the network settings and reconfigure for use on a single computer.

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