• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎04-20-2020 07:18 PM

HP Recommended
Product: LaserJet flow MPF M525

I recently moved this machine to my home from my office where it was networked and all scans were sent to email.  II now want to simply scan to USB.  The scan to USB feature is enabled in the Administration settings but 'Save to USB'' does not appear as an option on the home screen.  Any suggestions?

2 REPLIES 2

‎04-20-2020 10:36 PM

HP Recommended

Hi,

Please see the following documents and see if that may help:

HP LaserJet Enterprise MFP, HP PageWide Enterprise MFP, HP OfficeJet Enterprise MFP - Set up Scan to...

HP LaserJet Enterprise MFP, HP PageWide Enterprise MFP - Scan to USB drive

 

Keep in mind that you may need to connect a USB Driver in some devices to allow such, as well you may need to log in to the printer to use this feature.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎04-22-2020 04:16 PM

HP Recommended

Thank you.  I think the source of the problem is that the machine was previously networked for multiple computers so it's impossible to access the EWB.  I'm sure it's possible but seriously over my head.  I checked the configurations and both the USB Plug & Play and the device USB are enabled.  I think I just need to get someone in to undo all the network settings and reconfigure for use on a single computer.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.