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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-19-2022 12:27 PM

HP Recommended
Product: HP Color Laser MFP 179fnw
Operating System: macOS 10.14 Mojave

Hi, 

 

I have just bought the colour laser jet 179fnw, it is connected to my wifi and is also connected to my main computer (iMac 2017) via USB. Wireless printing works fine and when I scan from the HP smart app, this also works too. However, when I insert a sheet into the scanner bed and select scan to WSD, i am greeted with a sound and a notification that states "not available". I cannot see why i can scan from the computer but am unable to send the message drirectly from the printer to the computer?

 

Thanks,

Jayne

Category:
2 REPLIES 2

‎12-21-2022 04:22 PM

HP Recommended

WSD is a Windows feature not a MAC feature and to the best of my knowledge this will not work.  This troubleshooting information from Epson supports that statement: https://download4.epson.biz/sec_pubs/l6580_series/useg/en/GUID-2B9BCD74-502F-4A62-9D50-E6A22AE403DF....

 

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Was this reply helpful? Yes No

‎06-14-2023 06:16 AM

HP Recommended

Hello, 

Scan images or documents using a scanner and your Mac

 

JessikaV
HP Support Community Administrator

I work on behalf of HP
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