• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Office Jet Pro 8023
macOS 11.0 Big Sur

If I press the scan button on the printer it says: Setup required and then directs me to the 123.hp.com webpage. Dowloaded the software (App) as directed. When you click on the scan icon in the app, the scanner works. This mean every time having to go into the App. Not the purpose of the Scan to computer button. Can anyone please assist on how to get this function to work. This is not my first HP printer but it seems to be a very common HP issue that takes a lot of research and headaches to fix!

5 REPLIES 5
HP Recommended

Welcome to the HP Support Community!

 

Let us try these steps to resolve this issue:

 

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

1.) On your Mac, click Finder, click Applications, click the Hewlett-Packard or HP folder, then double-click HP Utility. (If HP Utility is not available, download and install the install the printer essential software from here

2.) Under Scan Settings, click Scan to Computer, then make sure the Enable Scan to Computer check box is selected.

https://lithium-response-prod.s3.us-west-2.amazonaws.com/hpcsc.response.lithium.com/RESPONSEIMAGE/946f6e5f-68db-4b93-a3ad-831e2c463488.default.png

 3.) Try 'scan to the computer' from the printer.

 

Hope this helps! Keep me posted. 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

HP Recommended

Thanks for the help, but it did not work. The HP utility does not see the printer, The IP address is not accepted and the screenshots you show is for an older iOS version. 

So the problem is not resolved. It seems from other searches I did that this function is not supported on the iMac. Why?

 

Regards

HP Recommended

Are you able to print and scan from the Mac to check the connectivity? Scan to computer is not available for Mac OS for this model printer, scanning can be done form the HP Smart or HP Easy Scan app on your Mac, Scan to Computer for the printer is only supported on Windows PCs.

 

Link: https://support.hp.com/in-en/document/c06211157

KrazyToad
I Am An HP Employee

HP Recommended

Weird that  big compony like yours,  HP cannot get this to work on a Mac. 

 

But thanks for the reply.

HP Recommended

Drop us a message anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.