Scan to computer does not work anymore (Big Sur + Photosmart 5520)

[traveltux]

I've been using that feature for a long. Three weeks ago I updated to Big Sur and the feature still worked. But, for some reason, I had to reinstall macOS and restore from TimeMachine. Unfortunately, the HP software and printers were completely unusable. Therefore, I uninstalled all the stuff and made a fresh reinstall from App Store. Finally, I'm able to print again, but Scan to Computer does not work again. When selecting the Scan to Computer, I don't get my computer offered anymore. Instead, I get a hint I should make sure to have the printer software installed (I have!) and the feature "Scan to computer" activated in the Printer Software. But, there is no such option to enable. At least, I'm unable to find it.  Please give me advice how to reactivate this feature.

[Kumar0307 · Accepted solution]

@traveltux, Welcome to the HP Support Community!

It sounds like Scan to Computer is disabled on your Mac. Enabling Scan to computer using HP Utility may resolve the issue. Let's try these steps:

1.) On your Mac, click Finder, click Applications, click the Hewlett-Packard or HP folder, then double-click HP Utility. (If HP Utility is not available, download and install the printer essential software from here) 

2.) Under Scan Settings, click Scan to Computer, then make sure the Enable Scan to Computer check box is selected.

3.) Try to scan.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[traveltux]

thanks, this helped.

Although the download link didn't work. By using google, I was able to find another location even with a newer version of the installer package.

[Kumar0307]

@traveltux

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!