Scan to computer does not work on HP Envy 5540

[nunyasita]

The scan to computer feature no longer works. I keep getting the message that no computer is found. Which I find odd, since I can print wirelessly from my laptop to the printer, I just cannot scan from the scanner to the computer. I have run the HP Print and Scan Doctor 5.1 numerous times with the same results... It gets to the screen on the "fix scanning" that has a Red X next to driver check. A pop up window appears that says that scan to computer is not available but I never get a pop up to enable it ... it never seems to locate the computer.  ARGH!  

I have run that stupid Print and scan doctor so many times ... uplugged the cord from the back of the printer ... restared the computer, etc ... nothing works.

CAn someone please give me some real help here?

I would really really appreicate some real, honest help.

nunyasita

[greenturtle]

Hi,

Thanks for using the HP Forums.

Can you download and install the FULL feature printer software from HP for your operating system:

The following resource will help you :

https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

Scan to Computer
Scan to Computer (New UI)
How to use "Scan to Computer" properly

Hope that helps.