Scan to computer doesn't work / no computer found

[katsara]

Hi,  

Computer: Macbook  Pro with iOS 11.3.1 

Printer: Hp OfficeJet 6950

Scan to computer option doesn't work. 

On the screen of the printer there is an instruction:  

-No computer found 

Mac OsX: Open Hp Utility. Under "Scan settings", click "Scan to computer", and ensure that "Enable Scan to computer" is selected.

There is no Hp Utility in the Application folder on my Macbook, so I don't have that option. PLEASE HELP. Thank you

[Kumar0307 · Accepted solution]

@katsara, Welcome to the HP Support Community!

It sounds like Scan to Computer is disabled on your Mac. Enabling Scan to computer using HP Utility may resolve the issue. Let's try these steps:

1.) On your Mac, click Finder, click Applications, click the Hewlett-Packard or HP folder, then double-click HP Utility. (If HP Utility is not available, download and install the printer essential software from here) 

2.) Under Scan Settings, click Scan to Computer, then make sure the Enable Scan to Computer check box is selected.

3.) Try to scan.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[katsara]

Thank you!

[Kumar0307]

@katsara

You are welcome. Feel free to contact us with any concerns related to HP products.

Happy to help!

[PeterS32]

Please can you repost the link to the software included in your reply which seems now not to work? I have Big Sur. HP's treatment of it is difficult, and I need the Utility software which looks to be available in the package you are linking to. Really really hard to find anywhere else... why so difficult?! Thanks for any help.