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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-08-2021 12:24 PM

HP Recommended
Product: 6950
Operating System: macOS 11.0 Big Sur

Hi,  

 

Computer: Macbook  Pro with iOS 11.3.1 

Printer: Hp OfficeJet 6950

 

 

Scan to computer option doesn't work. 

On the screen of the printer there is an instruction:  

-No computer found 

Mac OsX: Open Hp Utility. Under "Scan settings", click "Scan to computer", and ensure that "Enable Scan to computer" is selected.

 

 

There is no Hp Utility in the Application folder on my Macbook, so I don't have that option. PLEASE HELP. Thank you

 

 

 

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-11-2021 04:44 AM - last edited on ‎11-13-2023 06:48 AM by Level 5

HP Recommended

@katsara, Welcome to the HP Support Community!

 

It sounds like Scan to Computer is disabled on your Mac. Enabling Scan to computer using HP Utility may resolve the issue. Let's try these steps:

1.) On your Mac, click Finder, click Applications, click the Hewlett-Packard or HP folder, then double-click HP Utility. (If HP Utility is not available, download and install the printer essential software from here) 

2.) Under Scan Settings, click Scan to Computer, then make sure the Enable Scan to Computer check box is selected.

https://lithium-response-prod.s3.us-west-2.amazonaws.com/hpcsc.response.lithium.com/RESPONSEIMAGE/946f6e5f-68db-4b93-a3ad-831e2c463488.default.png

 

3.) Try to scan.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎05-11-2021 04:44 AM - last edited on ‎11-13-2023 06:48 AM by Level 5

HP Recommended

@katsara, Welcome to the HP Support Community!

 

It sounds like Scan to Computer is disabled on your Mac. Enabling Scan to computer using HP Utility may resolve the issue. Let's try these steps:

1.) On your Mac, click Finder, click Applications, click the Hewlett-Packard or HP folder, then double-click HP Utility. (If HP Utility is not available, download and install the printer essential software from here) 

2.) Under Scan Settings, click Scan to Computer, then make sure the Enable Scan to Computer check box is selected.

https://lithium-response-prod.s3.us-west-2.amazonaws.com/hpcsc.response.lithium.com/RESPONSEIMAGE/946f6e5f-68db-4b93-a3ad-831e2c463488.default.png

 

3.) Try to scan.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎05-16-2021 07:23 AM

HP Recommended

Thank you!

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‎05-16-2021 08:04 AM

HP Recommended

@katsara

 

You are welcome. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎05-24-2021 01:23 PM

HP Recommended

Please can you repost the link to the software included in your reply which seems now not to work? I have Big Sur. HP's treatment of it is difficult, and I need the Utility software which looks to be available in the package you are linking to. Really really hard to find anywhere else... why so difficult?! Thanks for any help.

1 person found this reply helpful
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