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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-02-2021 03:13 PM

HP Recommended
Product: 9025e
Operating System: Microsoft Windows 10 (64-bit)

We recently purchased the 9025e printer and I cannot get the feeder to scan to my computer by just going to the printer like we used to with the 8720. In other words it makes no sense to have to walk to the printer in the other office to set the desired documents in the feeder, then walk back to the computer to use the scanner shortcut and then walk back to the printer again to grab the documents I just scanned...

 

Also it used to just go right into my documents folder with no problems just telling the printer which computer.

 

Is there a way to get that configured and work again?

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-07-2021 11:07 AM

HP Recommended

I fixed it

 

The solution was to run services.msc

Stop running Windows Image Acquisition (WIA)

Start it again

Reboot the computer.

 

Everything working peachy now.

View solution in original post

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5 REPLIES 5

‎04-02-2021 04:24 PM

HP Recommended

See page 75 of the user guide here http://h10032.www1.hp.com/ctg/Manual/c06220010.pdf

 

You need to configure a scan shortcut for each computer.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎04-02-2021 05:33 PM

HP Recommended

I went ahead and did that and it still does not scan directly to the document file on my computer after selecting scan from the printer screen and selecting the desired computer name...

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‎04-02-2021 07:26 PM

HP Recommended

Hi,

Did you install the HP Basic or Full Feature software for your printer to enable Scan to Computer?

 

You may follow HP Easy Start below, within the Software Selection step be sure to select the HP Basic or Full Feature Software and complete the setup, then open the HP Officejet Pro 9020 Software, select Scan and then on Scan to Computer and evaluate the shown computer name, be sure to select the EXACT name from the printer once clicking Scan > Computer without any added word to its name to scan from the printer using HP Scan which supports ADF scanning.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎04-05-2021 09:17 AM

HP Recommended

Did both and yes the correct computer name was chosen. It says it was sent and then when I go the computer it was not sent to the documents folder.

 

If I do it via the extra steps way by dropping in feeder and then going back to the computer and doing a scan from the shortcut it will drop into the documents folder and then I have to walk back to grab the docs that were fed.

 

 

Was this reply helpful? Yes No

‎04-07-2021 11:07 AM

HP Recommended

I fixed it

 

The solution was to run services.msc

Stop running Windows Image Acquisition (WIA)

Start it again

Reboot the computer.

 

Everything working peachy now.

Was this reply helpful? Yes No
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