Scan to computer is suddenly "unavailable" under XP

[EarleP]

The scanner, which was previously working fine, now no longer can connect to the computer.  I've tried the diagnostic app (the one which works for XP), and it "repairs" the connection, says everything is fine.  Still no connection when I try to enable the scan.  Yesterday the connection cut in and out every 5 seconds for over an hour.  Any ideas?  BTW the connection is wireless...I've renewed the IP address, etc but I can't edit the IP address for the printer in XP (unlike Windows 7 on my wife's computer).  Is there a config which allows me to do this?

[sandytechy20]

@EarleP

Welcome to HP forums, I see that you are getting scanner connection issue.

Restart devices and check driver scan settings

1. Turn off the printer.

2. Make sure the printer power cord connects directly to an electrical outlet and not through a surge protector or power strip.

3. Close all running programs on your computer, and then shut down the computer.

4. Turn on the printer.

5. Turn on the computer.

6. Search Windows for your printer model name, and then click the printer name in the list of results.

   • If HP Printer Assistant opens, click Scan a Document or Photo or Manage Scan to Computer, and then make sure the check box is selected next to Automatically start Scan to Computer when I log onto Windows.

   • If HP Solution Center opens, click Scan Settings to view scan connection status, settings, and preferences.

7. Try to scan.

Temporarily disable firewall software on the computer

1. Return to the Print and Scan Doctor, click Network, and then click Troubleshoot Firewalls.

   

2. Click the name of any firewall software on your system that has an Enabled status, and then click Disable.

   

3. Try to scan.

You can refer to this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[EarleP]

This solution worked when I went through each step carefully.  However, the next day I was back to the same problem.  BTW my version of Scan Doctor doesn't have a firewalls page on the network tab...I'm running XP so I have to use an older version

[sandytechy20]

@EarleP

Thanks for writing back to us.

I appreciate your time and effort.

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.