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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-13-2023 07:21 AM

HP Recommended
Operating System: macOS 12.0 Monterey

Recently I am unable to scan to computer from my HP office jet Pro 7740

Message appears make sure scanning software is installed and enabled. When I try to scan from the computer the program states the scanner cannot be found.

I am able to print Via the computer and I am able to scan using the embedded web server.

I have tried reinstalling the software on the computer and on the printer but this did not fix the problem. 

Any Idea would be appreciated.

Category:
2 people had the same question
2 REPLIES 2

‎10-15-2023 02:33 PM

HP Recommended

Hi @JAC55,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing scanning issues with your printer.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Refer to this link for more scanning related issues.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎10-31-2023 05:18 PM

HP Recommended

An do to complete, we should regroup all people how have the same problem, making it a bug of HP firmware update.

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/can-no-longer-scan-since-last-firmware-update/...

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