Scan to computer not functioning wirelessly.

[k718ad]

I have had this scanner for close to a year, but just this past weekend, completely powered down.  When I came back and turned it on, I can no longer scan to computer and it asks me to "Make sure the computer is connected to the printer and then try again."  I am wirelessly connected.  The connection is not to problem, internet is fine and I can wirelessly scan from the HP smart app, just no directly from the printer/scanner.  It does not read it from the glass top or the feeder.  Have tried HP Scan Doctor, restarted, plugged into wall (not power strip), restarted computer, checked firewall, checked WIA, tried new software.  Any suggestions on how to fix this?

Thanks. 

[Riddle_Decipher]

@k718ad

Welcome to the HP Forums,

We'll be with you until it's all sorted & beyond!

Have you attempted to reinstall the drivers using the root level technique?

Since it works fine using the HP Smart App, it would be safe to say that the printer is fine, the issue with the drivers on your windows device,

please try the below steps to resolve the issue:

• Press "Windows key" + "r" to get the "Run" window.
• Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
• Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer, if present. 
• Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
• Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: CLICK HERE

If the issue persists, please go ahead and install the Windows built-in drivers: 

If a full feature driver from HP is not available for your printer, you must install the built-in print driver. A full feature driver for one or more Windows versions is not available for your printer, either from the CD that shipped with your printer or from the HP website.

   NOTE:

Where is the download button? The HP print driver is built into the Windows operating system or is installed through the Windows Update feature on your computer. You do not need to download anything from a website in order to print, scan, or fax.

See the Frequently asked questions in this document for additional information, including how to scan using this driver.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

Let me know how that pans out

I will have a colleague follow-up on this to ensure it's taken care off,

as I need to know if the issue has been resolved, to get proper sleep at night.

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge, and have a great day Ahead!