Scan to computer on Envy Inspire does not work

[twixyz]

I.ve read about setting up a shared network folder in Windows and select it via Scan in EWS, but i only have the webscan option there which doesn't make scan to computer work. Thanks!

Regards,

Gerard

[Dragon-Fur · Accepted solution]

@twixyz 

Welcome to the HP Community --

True - This model does not list the Digital Send feature Scan to Network Folder.

Digital Sending Standard Features

Scan to PC

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

Details / Example

I believe the following should work for your printer and a supported version of Windows.

If you have a Windows PC running a supported version of Windows,

Install the full driver printer software - Download, Save, Install, Restart computer and log in

Open Web Pack Installation - Web Page

HP Easy Start Printer Setup Software – Offline Use Only 

The software, once installed, will have added one of two "container" shortcuts on the Desktop:

• Printer Assistant - named for the printer model

OR

• Scan Assistant - named for itself

Open your container shortcut - 

Wait for the menu to open -- startup can take about ten seconds, seems longer...

NOTE >>  If using the Printer Assistant, select Tab Print, Scan, & Fax > Scan

Next,

Select Manage Scan to Computer 

Wait for the menu to open -- startup might take about ten seconds, seems longer...

Enable the Manage Scan to Computer feature

Optional - Check the Box to start the feature automatically when Windows starts.

NOTE >> The "Automatic" start feature generally works -- when it does not do so, you might be plagued with constant messages saying that the Manage Scan to Computer feature is disabled or not started... If you can stand it, leave the "Automatic" startup switched OFF and start the feature when you want to use it.

Finished -

Once enabled, the feature adds your computer's name to the printer's control panel menu

General Example - Installed Apps / Software - Shortcuts and Settings

HP_Printer_Assistant_HP_Scan_Assistant_4

===================================

Message Content References

 User Guide - HP ENVY Inspire 7200e series - HP ENVY Inspire 7900e series

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY Inspire 7921e All-in-One Printer  

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[twixyz]

YES! That did the trick. Thank you so much. 

A few things differed, but I guess that comes with the model. The package also installed HP Smart, and now I have 2 computers in the printers scan display. One works, the other doesn't. I guess one is coming from Smart {not working) and the other from your package (working). Do you know if there's a way to remove the not working entry? 

Thanks again and kind regards, 

Gerard

[Dragon-Fur]

@twixyz 

You are welcome.

I wish I had access to more of the printer models -- Love to have a lab full of them, in fact.

Smiling.

What could it be?

HP Smart - at this writing and in my experience  - does not add a Shortcut icon to the Desktop.

A Desktop Shortcut for HP Smart can be added, it's just not default response to installing the HP Smart application.

So -- What was added?

More importantly, 

What was added that does not work?

If I were to guess, I'd say that one of the elements installed as part of the full driver printer software ended up on the Desktop in spite of the fact that the actual device behind the Desktop shortcut is not an application or software that can be executed.  ?  Should not happen, of course.  

What does the "not working" shortcut look like?

For example,

Is the shortcut a tiny "printer" or something else?

Does the "not working" shortcut look like any of the Desktop icons I included in my example?

Can you Right-Click on the Shortcut?

If yes, what do the Properties say about the shortcut's identity?

Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_11

What else?

If the Shortcut looks like a Ghost Printer, that is, the Shortcut icon on the Desktop is all white, then this might be the HP Smart Printing Queue.  If so, it's a clever bit of software -- you might find it useful.

Smart Printing helps prevent conflicts by only allowing compatible settings to be selected together.

HP Smart Printing also understands the concept of Presets (custom shortcuts) -- a boon for HP Smart that lacks that feature.

HP Smart Printing understands custom paper size and Watermarks.

For those reading: 

HP Smart Printing and HP Universal Print are functionally very similar.

Example - HP Smart - HP Smart Printing - Simple Photo Print - 4x6 inch Borderless

HP_Smart_Win_Smart_Printing_Photo_4x6_Borderless_6

====================================================

Where are "things on the Desktop" located?

Desktop is a folder --

Like other folders, you can either "Right-Click" on an item you can see on the Desktop to manage or delete it

OR

Open Windows Explorer 

Navigate to your Account

List the folders --

You can open "Desktop" like you would any other folder, for example your "Pictures" folder.

In the Desktop folder, you can manage and / or delete items.

====================================================

Where are Apps / Software?

Be careful with these -- you can end up removing the software you just installed.

Settings > Bluetooth & devices > Printers & scanners

Select Printer from list to open that printer ---

Scroll down

Select More devices and printers settings

Windows 10 -

Settings > Apps > Apps and Features

Windows 11 - 

Settings > Apps > Installed Apps

Windows 10

Windows key > Search for and open Control Panel

Control Panel > icon view > Devices and Printers

Windows 11

Settings > Bluetooth & devices > Printers & scanners

Check the list of devices – Select / Open Printer

Check / Remove - Printer Drivers – Lurking in Devices and Printers

Windows 11

Settings > Bluetooth & devices > Printers & scanners > Print server Properties > Tab Drivers

Select each unwanted entry > Remove > OK to exit menu

Settings > Bluetooth & devices > Printers & scanners > Select / Open Printer > Remove

Settings > Bluetooth & devices > Devices

Scroll down > Look for and remove unwanted / non-working printer

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[twixyz]

It's not a shortcut on the computer, but the printers display. I tick Scan, then I get a list of 3 entries:

1. [MyDesktopName]

2. Scan to [MyDesktopName]

3. Computer is not listed

Now 1 is new and works since installing your package and 2 is the one that kept showing up with only HP Smart installed before your help. That's why I figure it's coming from HP Smart, since that's automatically installed too.

Thanks again! 

Gerard

[Dragon-Fur]

@twixyz 

Ah, OK - makes sense.

Well, I don't know.

I don't think the odd entry is anything to do with HP Smart -- Smart Shortcuts are a different animal - Even had you configured any of the HP Smart Shortcuts, I don't think they'd show up with the Scan to Computer list.  ?

A generic Example -

The Printer list sample includes an "odd bird" entry -- a device that might not normally be listed in the Printers list.

When the Properties for the entry are opened, it is apparent this is a different type of entry.

The "No driver" designation means the "printer" cannot be used to configure and start jobs.

Must the entry be removed?  Not necessarily, though it cannot be tagged as a "Printer" in job setup (apps / software job submission configuration).

Settings_Bluetooth_and_Devices_Printers_and_Scanners_Printers_1

@ferRX 

Perhaps read Gerard's post (just before this one) -- Can you guess the mystery #3 entry in the Printer's Scan to Computer list?  Is the entry significant -- necessary / how to remove?  Thanks for any insight.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[ferRX]

Hi @Dragon-Fur 

Already check the entry #3 in the Printer Scan to Computer list from @twixyz  - Gerard.

Well, I am not sure whether this is a feature or a bug in the printer software 🤔.

Let me tell you that I have an Officejet printer with Scan options and when I select Scan to Computer, have the same entry "Computer is not listed" and when I click on that shows me some instructions to Setup a new scan to computer.

Maybe because the small screen on Printer they cannot display a full message option like "How to setup a new scan to computer" and they instead simply choose the text "Computer is not listed".

Probably this could be an improvement for the HP Printer software/firmware programmers to change that text or simply remove it to avoid any confusion to users. 😇

Just my two cents,

ferRX. 

[Dragon-Fur]

@ferRX 

Thanks for taking a look.

True - Errant messages tend to grab attention even when the tasks themselves appear to be working as needed.

🐉