Scan to computer stopped working on my hp ENVY 7155

[BUCKSKIN3]

The all-in-one is not recognizing the software that is installed on either of my computers.  Used to scan just fine; now tells me to go to 123.hp.com.  The software is installed but printer stopped recognizing it.  Can't scan now.  

[asmita6658]

Hi @BUCKSKIN3

Welcome to the HP Support Community. I'd be happy to assist you with the "Scan to Email".

Please try these steps - 

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

If the issue still persists, try re-installing the printer driver -

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here for Windows 10 (64-bit).

15. Click on the downloaded file and follow the on-screen instructions. 

To setup "Scan to Email", please refer to page# 44 from the User Manual. 

You may also refer to this document - HP Printers - How to Scan (Windows)

Hope this helps! Keep me posted. 

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Have a great day!