Scan to computer won't work on a particular computer

[unclebig]

I can scan to computer flawlessly on both of my old Dell laptops. On my new Acer Spin 3, I can print wirelessly with no issues at all but scan to computer is a fail.  The printer brings up an error message, "An error occurred while scanning. Please make sure your computer is connected to the printer and try again."

The computer brings up the error message, "The HP Photosmart 6510 series was not found." I have to be connected if I can print.  

I've tried deleting and reloading the printer, reloading the driver, running the HP troubleshooting utility, reentering the IP address, cursing, screaming and pouting. None of the above have worked. 

Is it possible that I need to somehow give my new laptop permission to scan from the older laptop?  Not really up for $100 for a one shot try at phone support.

[The_Fossette · Accepted solution]

Hi @unclebig

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having issues scanning from your printer.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.

Follow the steps in the below article and check if it helps.

http://hp.care/2oIH2BI

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[unclebig]

The solution worked. Thank you!  I think the key word was "uninstall" the printer software.

[The_Fossette]

Hi @unclebig

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

Take care!

Cheers!