Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎12-19-2020 10:42 AM

HP Recommended
Product: laserjet PRO MFP M428fdw
Operating System: Microsoft Windows 10 (64-bit)

Using HP SCAN software running on Windows 10. 

I want to save the scanned document directly to Dropbox.

Under DESTINATION options I select "Dropbox" in the SEND TO select box. 

Then I press the CONFIGURE button

A new window opens asking to upgrade the browser in order to use dropbox.  It also says that my browser is not supported that only Edge, Chrome, Firefox and Safari are supported. But I already have the last vesion of Chrome installed. 

I tried to click on Chrome and I installed again Chrome. But nothing changes. 

HP Scan always says that my browser is not supported whenever I select dropbox as destination and I click on Configure

What shoudl I do in order to scan directly to dropox using HP Scan software? 

Category:
3 people had the same question
2 REPLIES 2

‎12-19-2020 12:16 PM

HP Recommended

An alternative would be to configure scan to folder on the PC and scan to the DropBox hot folder on your PC. Have you tried a different browser? Is your firewall configured properly to allow communication. Your anti-virus could be blocking the traffic as suspicious.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎12-21-2020 02:06 AM

HP Recommended

Thanks a lot Repairatrooper,

I am doing exactly as you suggest: I scan on a local folder that is shared in Dropbox. This is an indirect (but effective) way to scan in dropbox. 

But I still wonder why a brand new software (HP SCAN) returns an incomprehensible error when I try to perform a simple operation. 

Firewall is ok and dropbox is working smoothly. It does not look like a traffic error. 

When I click on CONFIGURE button from HP SCAN software it opens a windows saying that my browser is not supported. But which browser? I have 2 browsers installed: Edge and Chrome and both are in the list of browser suggested by HP SCAN itself. Both browsers are updated. 

How can I know which browser HP SCAN is trying to use? 

Thanks again for your kind reply

Was this reply helpful? Yes No
Recommendations
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.