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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-07-2021 06:30 AM

HP Recommended
Product: HP LaserJet 200 colorMFP

Hi,

 

I used to be able to scan documents to e-mail using the feeder and have the document arrive in my mailbox as a pdf with multiple pages. Now all of a sudden it has started to split every page into a separate document and e-mail. I haven't touched the settings on the printer, so not sure why it has changed its behavior. Anyone know why it may have started doing this?

1 REPLY 1

‎10-10-2021 08:53 AM

HP Recommended

@MortenAG, Welcome to the HP Support Community! I’m here to help.

 

Check the scan to email settings on the printer. To know how to setup scan to email feature, refer to this document - How to set up and use the Scan to Email feature (opens in Firefox or Edge)

 

You may also access the EWS page of the printer and make changes to the settings.

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
  • If you get any security notification, click on show details/advanced and 'proceed to this website'.
  • Go to Scan > Scan to email

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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