Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-26-2018 09:42 AM

HP Recommended
Product: Color LaserJet MFP M281fdw
Operating System: Microsoft Windows 10 (64-bit)

The instructions to setup the Scan to Email service for my printer using the EWS require SMTP settings.  Quote

"The SMTP server settings for the outgoing e-mail address are needed to enable the printer to e-mail messages." 

 

As I use Microsoft Exchange and Outlook to handle my email I don't have any SMTP settings.  How can I setup the printer to email a scan? I know I can do this from the PC using the software but I would like to be able to do it from the printer control panel when I am handling the documents to be scanned and emailed.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-26-2018 11:38 AM

HP Recommended

Hi,

The printer supports a direct connection to an SMTP server, it does not support an MS Exchange server connection.

 

If you do not have an SMTP server you the printer cannot connect it to send an outgoing email, you may set up access to any 3rd party SMTP server (e.g. Gmail, Outlook.com) if your organization mail server does not offer a such.

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

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1 REPLY 1

‎10-26-2018 11:38 AM

HP Recommended

Hi,

The printer supports a direct connection to an SMTP server, it does not support an MS Exchange server connection.

 

If you do not have an SMTP server you the printer cannot connect it to send an outgoing email, you may set up access to any 3rd party SMTP server (e.g. Gmail, Outlook.com) if your organization mail server does not offer a such.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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