Scan to email does not work

[Greggy1]

Hello,

I'm trying to setup my new printer a OfficeJet Pro 7740. So I'm setting up scan to email. I get to review information, the to and from email address are the same gmail address,continue. Scan to email-loading. Preparing scaning and just keeps thinking and thinking. But last time it worked?? And once it did work.

Thanks everyone

[The_Fossette · Accepted solution]

Hi @Greggy1,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that you are having issues with scan to email function.

I'll be glad to help you 🙂

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c03862727

Let me know how it goes. Awaiting your reply!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Good day! Take care 🙂

Cheers!

[Greggy1]

Hi Fossette,

I was presistent with my set up, it would work and then it wouldn't work??

Then the printer said there were wifi connection problems and there wasn't

Now it seems to work all the time??

Anyway thanks for your help. 

Best Regards,

Greggy

[The_Fossette]

Hi @Greggy1,

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!