Scan to email does not wotk with Hotmail.fr

[Stamatios]

Product: HP Office Jet Pro 9010 series

Operating System: MacOS Sequoia 15.3

I just bought my HP Office Jet Pro 9010 series and when I try to set up Scan to Email with Hotmail.fr  

I keep getting an error message saying my username and password are incorrect.

 am typing in my correct username and password. I am using pop-mail.**bleep**

smtp.mail.**bleep** and SMTP Port 995.

Could anybody help me please ?

[Hawks_Eye · Accepted solution]

Hi @Stamatios,

 Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Not to worry I'll do everything I can to help get this sorted for you.

Firstly. let's update the firmware on an HP printer

HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.
Click on the link below for instructions on how to update the firmware of your printer.

https://support.hp.com/in-en/document/ish_1776648-1643972-16

Once done, restart the printer and check.

If the issue persists, try creating a new scan to the email profile and then try to check. You can follow the steps below:

Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.

Type the IP address on your web browser to obtain the printer EWS page on your computer.

From the EWS, click the Scan tab.

Click Scan to Email Setup.

Click Outgoing Email Profile, click New, and then enter the email address you intend to use with this profile.

Enter a display name that will appear on the printer's control panel to identify this email profile.

Enter or confirm the correct SMTP server and SMTP port information.

If you typically have to enter a user name and password to log into your email account, you will want to enter this information into the email authentication fields, and then click Next.

Enter a security PIN to restrict access to this email profile, if desired.

Set the size for email files and specify Auto CC, if desired.

Click Save or Save and test to complete the profile.

Assign manual IP to the printer-

The steps on how to set a manual IP address can be found here: https://protect-us.mimecast.com/s/Kr18CDkr5rfL7LLntWizFt?domain=youtube.com

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. 

These are Google’s public DNS servers.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 

Vince_0406

[Stamatios]

The problem is the Hotmail.fr account (Outlook now).

The below Hotmail.fr server smtp & the Port are not accepted or they are not correct:

Hotmail.fr Serveur SMTP Server: smtp-mail.**bleep**

Hotmail.fr SMTP Port: 587

Could anyone please provide me with the correct server SMTP & the correct Port?

[Hawks_Eye]

Hi @Stamatios 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an amazing day!

Regards, 
Hawks_Eye