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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

I can not scan to email. User name and password incorrect. The technical support at HP could not help. My control screen is locked and I put my username and password in to restore the system but it still says username and password incorrect. Maybe someone had the same problem and got it corrected I have been dealing with this for close to a month. I have an office jet 

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