Scan to email gray background

[Chris123153]

When scan to email on my iPad, email has gray background. All scans are white background when scanned. But emails have a gray background. How can I correct it?

[Jay_G24]

Hi @Chris123153

Welcome to the HP Support Community. I'd be happy to assist you with the  "scan to email background is gray" issue. 

Have you tried to make copies using the printer is the background gray?

Meanwhile, let's try a power reset on the printer-

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
6. Turn on the printer.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

You can refer to this HP document for more assistance:- Click here

Hope this helps! Keep me posted. 

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Have a great day!