Scan to email is not working HP OfficeJet Pro 8025

[deltrac]

The scan to email is not working, my email programe is MS Outlook

[Betty0610]

@deltrac

Welcome to the HP Support Community.

Do you get any error message? What happens when you try scan to email? Is the regular scan working.

Let us know.

Thanks 🙂

[Bevjeanr]

I have the same problem a lot of people do it looks like, but no solution?? when I scan to email the scanned paper  has a dark background, but does not have one originally. how do I change this? I have to scan my work to my Company, but they can't hardly read it because of the dark background. please help asap.

[scanner11]

scan failed message.  was fine all morning

[deltrac]

Yes, the regular works fine. Only the scan to email is not working.

[deltrac]

No error messages.

[deltrac]

No error message.

[Betty0610]

@deltrac

The Dark background could be a result of “Low Contrast” or “Low Resolution” or “Low Output Selection” in the Scan Settings.

Solution 1:-

• While Sending Scan to Email from the Printer Control Panel, after entering the to and Subject details, you would find Settings Option as shown in Pic 2.
• Click on Settings and Scroll to find various settings.
  • Look for Resolution :- Keep it min 200, if needed increase to 300
  • Look for Output Color :- Increase this using the slider.
  • Look for Contrast if present :- Increase the Contrast to 30 to 40 units.
  • Look for Brightness if present :- Increase the Brightness.
  • Also look for Paper Size , Source , File Type, and select them accordingly.

NOTE :- The above settings varies from printer to printer.

Try this and then Scan and Check the results.

Solution 2:-

Set up a New Scan to Email on EWS, and while setting it up look for the settings like: 

https://support.hp.com/in-en/document/c03862727https://support.hp.com/in-en/document/c03862727

• “Default Output Quality” – Keep it High
• “Default Color Preference” – Select RGB
• “Default Resolution” – Min 200, increase if needed
• “Contrast” – Increase
• “Brightness – Increase

Again Note that the above settings vary from Printer to Printer.

Try these and check the results.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Betty0610]

@Bevjeanr @scanner11

Welcome to the HP Support Community.

Please let us know the Printer you have and the Operating System installed on the device connected to your Printer.

Thanks 🙂