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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-02-2021 02:55 PM

HP Recommended
Product: MFP M577dw
Operating System: Microsoft Windows 10 (64-bit)

When scanning to email, printer says "server does not support secure connection." when trying a test

On the EWS all the settings are correct for the SMTP server and I had it working in the past.   Not sure why it stopped working here in the last month.   

When I try to do a test I get an error message in EWS is "Secure connection (SSL or TLS) failed. Check your settings and try again."

I have updated to latest firmware, no change, I have verified timed of day is correct on printer.  I have tried with the check mark requiring secure connection and without, no change.

The SMTP settings are the same for other devices, and they all are working fine...

I have access to the exchange server and even made a custom routing rule just to allow the printer and no dice.

Anyone have any thoughts

1 person had the same question
2 REPLIES 2

‎09-02-2021 05:30 PM

HP Recommended

@malalite 

 

Do you use **bleep** ? If yes you have to setup a different way as mentioned below

 

          https://support.google.com/a/answer/176600?hl=en

 

Regards.

BH
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‎09-03-2021 07:22 AM

HP Recommended

Thanks for the suggestion, I am trying to connect to an exchange server not **bleep**.   I am not really sure what the error message is telling me as no settings effect a change.

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