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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎09-04-2017 05:16 AM

HP Recommended
Product: HP LaserJet 700 color MFP M775
Operating System: Microsoft Windows 10 (64-bit)

Hi

 

I am trying to get Scan to email working on my new HP LaserJet 700 color MFP M775

 

I have tried everything I think.

I have uninstalled my antivirus.

 

My SMTP server is an exchange server 2010

I have an "Recieve Connector" configured with the followng:

FQDN for connector: smtp.mydomain.local

Local IP addresses to recive mail: All avalible IPv4, port 25

Recieve mail from these IP addresses: 0.0.0.0 - 255.255.255.255

Authentication: TLS, Basic Authentication (and offer basic auth only after starteing TLS), Exchange Server auth, Integrated Windows Auth.

Permisions: Anonymous users, Exchange users, Exchange servers, Legacy Exchange Servers

 

I have configured the IP address, DNS and WINS on my printer

I have tried almost any setting, with or without authentication, with and withot TLS... Nothing helps..

 

Most of the time it just keeps trying to send the test email, without any error message..

2017-09-04 13_13_34-HP » Udgående e-mailserver (SMTP) – Google Chrome.png

Please Help

 

Best regards

 

BCS

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-04-2017 09:03 AM

HP Recommended

I just found out, it works in "real" lift, its just the function "send test email" that is not working 😞 

 

View solution in original post

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2 REPLIES 2

‎09-04-2017 09:03 AM

HP Recommended

I just found out, it works in "real" lift, its just the function "send test email" that is not working 😞 

 

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‎01-23-2018 08:01 AM

HP Recommended

You know what really stinks is they still have this problem....I worked on it for an hour...then saw your message.  went to the device and it worked no issues.   Wake up HP!   Brand new  

HP Color LaserJet MFP M477fdn

 

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