Scan to email not working

[Porfavor]

Hello,

when trying to setup scan to email via the webinterface I keep receiving an error when testing. The setting should be correct as I have used them at different other occasions. I have played around with the settings/checkboxes, as well. 

The error is "System failure" (translated that and don't know if it's different in English language).

Any help on this?

[Raj1788]

@Porfavor

Thank you for joining the HP Community

Please try assigning a static IP to your printer and check if the issue persists.
 
 Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen, you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
 

If the issue still persists try the steps recommended below.

Please try the steps mentioned below.
 
1. Select Web Services on the front panel., then Settings.
2. Select 'remove web services' and wait for the services to be eliminated.
3. Once this is complete, you will return to the home page.
4. Select the Web Services icon on the printer and go through the steps to set up Web Services once again.
5. You will be provided a more recent code. Later on, you can utilize this code to add the printer to your eprintcenter.com/ hpconnected.com account utilizing this code.
6. You may or may not be required to create a different email address.
7. Try another scan to email utilizing the app.

Refer to this link: https://support.hp.com/in-en/document/c03862727 for Set up Scan to Email through the product's Embedded Web Server (EWS).

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Porfavor]

I am currently not at home, so I cannot try this. I will be able to give it a try at the end of July or later and will then probably come back.

[Raj1788]

@Porfavor

Keep me posted.

Have a great day!

Cheers:)

[Chingu04]

I have the same problem as the original poster using MFP M479fdw.  Using the web page, I can configure and send Email Alerts but I can not get scan to email to work.  Generic System Failure message when testing.

[SiriSki]

Same problem here on a 479fdw just out of the box.   Email setup for alerts, easy.  System Failure on ScanToEmail setup with same settings.  Firmware updated to latest - no change.  

[SiriSki]

Update:  Gmail account worked easily.  Not secure, but it works.