Scan to email: "Username or password is incorrect. Ensure both user account and password are valid

[LizGabis]

Scan to email: "Username or password is incorrect. Ensure both user account and password are valid

[Dragon-Fur]

@LizGabis 

Welcome to the HP English Community --

This is a common response when the email provider requires 2FA (2-step verification) and the App Password is either not assigned or is not being read correctly.

Once you have the App Password -- created in your email's security settings -- come back to where you configured the Scan to Email profile and Edit the Profile.  Replace your normal email password with your new App Password created for this purpose.

General Example

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Scan > Scan to Email > Settings / Scan to Email Setup

OR (Alternate Format EWS - Select new OfficeJet Pro printers and some LaserJet)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

1)  Section General > Email Servers

And, next

2)  Section Scan > Scan to Email

EWS_9135_Scan_to_Email_Default_Options_8EWS_9135_Quick_Sets_Email_PDF_1-2_3EWS_9135_Quick_Sets_Email_PDF_3_3EWS_9135_Quick_Sets_Email_PDF_4-5_3

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[LizGabis]

Well it looks like my google mail account isn't prompting third party app passwords, and wants me to rely on just two factor authentication.  maybe my printer is too old?

[LizGabis]

because it. wants me to sign in thru google

[LizGabis]

Because I am using the HP Utility.app for apple users