Scan to email sending from wrong email account

[Bookkie]

After I scan a document, I click the share button and the email icon.  If brings up the email with my document attached perfectly, but it is sending from an email account I don't want to send from.  How do I change the default to the email account I want to use.

[sandytechy20]

@Bookkie

Welcome to HP forums, I see that you want to change the default email address.

You can change the default email address for the scan to email option in EWS page.

Follow the below steps to access EWS page

1)From the Home screen on the printer control panel, touch the Network button or the Wireless button to display the IP address or hostname.

2) Open a web browser, and in the address line, type the IP address or hostname exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

Change the default email address

1. In the HP EWS, click the System tab.

2. On the left navigation pane, click the Administration link.

3. In the Enabled Features area, set the Scan to Email option to On.

4. Change the default email address.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Bookkie]

Sandytechy20

Thank you.  I pressed the network button (menu access is disabled). I tried to go to system setup but it asks for a  password.  I have not set up a password.

My new M148fdw is on a wired connection to my PC.  I have not added to our network.

Can I still solve my problem?

[Raj1788]

@Bookkie

It looks like you were interacting with sandytechy20, but he is out for the day & I'll be glad to help you out. 

I'm Raj1788 & I'm at your service. 

It seems to like the administrator has blocked the account, try using the administrator username and password of the printer.

If the issue persists, I would personally suggest you contact our HP phone support for one on one interaction. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution buttons, that'll help us and others see that we've got the answers!

Have a great day ahead!

[Bookkie]

Hello Raj1788.  I tried to follow your steps, but step 4 is not available on the screen.

My new printer, just installed, is connected with a USB cord only. No wireless connection.  

I am wondering if sandytech20s suggested steps still apply.  

I don't need to change network settings, I just need to change the email my scans go out with.

[Raj1788]

@Bookkie

Let's try updating the firmware for the printer and check if this helps us.

Click on this link: https://support.hp.com/us-en/product/hp-laserjet-pro-mfp-m148-m149-series/21996897/model/21996903/do... and update the firmware for the printer.

Restart the printer.

If the issue persists, contact HP Support for further assistance.

Have a great day!