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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-09-2022 08:46 AM - last edited on ‎09-09-2022 10:57 AM by Retired

HP Recommended
Operating System: Chrome OS

I have been setting up my new HP Officejet Pro 9015e.  Everything went well until I tried to set up: Scan to email.  I have Chrome OS.  And Gmail address.  When I try to test I receive this error:  SMTP email server error. The server might be down or busy. Try again later.  Please help.

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3 REPLIES 3

‎09-09-2022 03:49 PM

HP Recommended

Need more details about how you setup the system

 

What SMTP server are you using

 

Did you configure the **bleep** account properly. If so you would have a code generated by Google to use for the login to **bleep** for scanning.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎09-12-2022 02:23 PM

HP Recommended

I'm using SMTP.google.com

Port 465

 

When I test it, the message I receive is:  SMTP email server error. The server might be down or busy. Try again later.

 

I'm trying to configure from my chromebook using the ip address in the browser address.  Is there another way?  The directions are not terribly intuitive.  Thank you for any help you can give me.

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‎09-13-2022 12:18 AM

HP Recommended

Make sure that the gateway and DNS settings on the network page for the printer are correct. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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