Scan to email

[Markie_C]

I use my scan to email app all the time, but all of a sudden when I go to use it I get a connection error message, saying that the printer was unable to connect to the server. check your internet connection and try again. The scanner internet connection status all shows good, I've powered down the modem and printer brought both back up and the problem persists.  

[Riddle_Decipher]

@Markie_C Here are a few thing you may want to check:

Some email account service providers, such as Google or Yahoo, block access by third-party apps for security reasons. To allow the scan to email feature access to your email account, go to your email account service provider for detailed steps.

NOTE: 

If you turned on two-step authentication, you must create an application password for the scan to email feature to access to your email account. See your email account provider for more information.

• Gmail: Go to Allowing less secure apps to access your account (in English), and then follow the on-screen instructions.

• Yahoo: Go to Ways to securely access Yahoo Mail (in English), and then follow the on-screen instructions.

• Other email accounts: From a trusted device, sign in to your email account. Go to your account settings, search for authentication, SMTP, or security, and then follow the on-screen instructions to set-up access for the scan to email feature.

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