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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-11-2022 12:23 PM

HP Recommended
Product: HP OfficeJet Pro 8025e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hi - I think this printer is meant to have a scan to email option but can't figure out how to get the option to even display. I tried the IP address to get to the advanced settings but no scan to email settings there. Thanks.

Category:
3 REPLIES 3

‎02-11-2022 12:29 PM

HP Recommended

Hi,

Your printer does not support direct scanning to email , you may scan to a computer from the printer front panel or use the HP Smart app.

 

Your may use HP Smart shortcuts to scan to email from the HP Smart app or, while configured you may use a shortcut directly from the printer front panel as well, please follow below steps to activate and use HP Smart shortcuts:

https://support.hp.com/us-en/document/ish_4129352-4129404-16

 

Shlomi

 

 



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‎02-17-2022 03:03 PM

HP Recommended

I just saw a YouTube video where a user was able to scan from the control panel on the 8025e and there was an email option icon right beside the scan icon.

https://www.youtube.com/watch?v=ltROdlEN6r8&t=102s

 

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‎02-18-2022 11:47 AM

HP Recommended

This is correct for HP Officejet Pro 8025 or 8035 printer indeed, but not for an HP Plus printer as 8025e, for the specific model you may use Shortcuts for this purpose, not any other feature as the 3rd party video describe, this is not applicable for an HP Plus printer.

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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