Scan-to-mail - Username or password is incorrect.

[GaborHalmos]

Dear Community. 
I was using the printer to scan-to-mail without any problem until I changed my password in my google account (which was used for server authentication). 

I went to the embedded web server of the printer (using the IP address), and changed the PW accordingly. 

I am still getting the message on the printer that the "Username or the password is incorrect". 

Double checked the PW (logged out and in to my account using the same PW), and it still doesn't work.

Any ideas on how to fix it?

Thanks

[ShlomiL · Accepted solution]

Hi,
A such may occur due to your Google account security settings.

First, open the following link and login to the same account as you set for the printer.

Note: if you are connected, sign out from your account, select your account and manually enter the password to ensure you indeed use the correct password, then click on Security from the left pane:
https://myaccount.google.com/security

Within the Signing in to Google section, check the "2-Step Verification" value.

If it is set as "On", create and use an App-Specific Password with the printer:

https://support.google.com/accounts/answer/185833?hl=en

If it is set as "Off", Within the Less secure app access section ensure that the feature is on.

If it is Off, click on Turn on access (not recommended) and toggle on the feature. Otherwise, the verification will fail.
Once you are done run a test for the outgoing user profile and check if the problem been resolved.

Regards,
Shlomi

[GaborHalmos]

Thanks a lot!

[ShlomiL]

You are welcome @GaborHalmos, great to see it has resolved the problem.

Shlomi