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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
YonasISF
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Solved!

Scan to mail

HP Recommended
HP Color LaserJet MFP E87660
Chrome OS

Hello,

 

I am having issues with the scan to mail feature. When configuring the SMTP and sending a test mail (or actually trying to scan to mail) I keep getting the following error:

SMTP protocol error.

 

Copying and printing through IP works.

 

The configuration is as follows:

Server : [Personal Information Removed]

Enabled SMTP SSL/TLS encryption

Tried all 3 ports (587, 25 & 465)

Its on a google workspace domain where i tried enabling relay smtp and using [Personal Information Removed] server.

 

Thanks in advance!

 

 

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Accepted Solutions
Dragon-Fur
Level 16
Level 16
36,502 21,488 3,392 12,227
Message 2 of 6
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HP Recommended

@YonasISF 

 

The setup is dissimilar in some ways from the SMTP setup on an OfficeJet Pro printer.

 

That said, if the issue is due to your email security, the following will likely help:

 

Scan to Email does not support Two-Step Verification unless you set / use an Apps Password.

 

The other option is to set the email account security to "Less Secure".  Email providers (for example G-mail) dislike this option but - at this writing - do tolerate its use.

 

General Example - Embedded Web Server (EWS) Scan to Email (Digital Send / SMTP supported)

 

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Scan > Scan to Email >  Settings / Scan to Email Setup

 

EWS_9020_Scan-to-Email_Setup_5EWS_9020_Scan-to-Email_Setup_5

 

 

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Color LaserJet Managed MFP E87640-E87660 series 

OR

Product Home

Enter the type and name of your HP device

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

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5 REPLIES 5
Dragon-Fur
Level 16
Level 16
36,502 21,488 3,392 12,227
Message 2 of 6
Flag Post
HP Recommended

@YonasISF 

 

The setup is dissimilar in some ways from the SMTP setup on an OfficeJet Pro printer.

 

That said, if the issue is due to your email security, the following will likely help:

 

Scan to Email does not support Two-Step Verification unless you set / use an Apps Password.

 

The other option is to set the email account security to "Less Secure".  Email providers (for example G-mail) dislike this option but - at this writing - do tolerate its use.

 

General Example - Embedded Web Server (EWS) Scan to Email (Digital Send / SMTP supported)

 

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Scan > Scan to Email >  Settings / Scan to Email Setup

 

EWS_9020_Scan-to-Email_Setup_5EWS_9020_Scan-to-Email_Setup_5

 

 

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Color LaserJet Managed MFP E87640-E87660 series 

OR

Product Home

Enter the type and name of your HP device

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

1 person found this reply helpful
Was this reply helpful? Yes No
greenturtle
Level 15
Level 15
13,850 6,755 1,407 3,820
Message 3 of 6
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HP Recommended

Hi @YonasISF ,

Thanks for using the HP Support Community.  Apologies for jumping in.

 

@Dragon-Fur  is right wrt Scan to Email does not support Two-Step Verification unless you set / use an Apps Password.

 

These are some example of "How to setup Scan to Email" for **bleep**, Yahoo and Outlook.  Some company block these usage so would defer to IT admins if that's the case for your company.

 

https://www.youtube.com/watch?v=e8R4Lm-B81E

https://www.youtube.com/watch?v=T7TDV3uqR9k

https://www.youtube.com/watch?v=G3jcnqX1I9g

https://www.youtube.com/watch?v=0kN8-JKl_3U

(actually said you can use 2 step verification if Apps password is generated and used)

 

Hope that gives you some idea on how to setup and use "Scan to Email" .

 

Cheers.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

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YonasISF
Author
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Message 4 of 6
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@greenturtle & @Dragon-Fur

Setting up the apps password worked, thank you very much for the assistance!

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greenturtle
Level 15
Level 15
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Message 5 of 6
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HP Recommended

Hi @YonasISF ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

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Dragon-Fur
Level 16
Level 16
36,502 21,488 3,392 12,227
Message 6 of 6
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@YonasISF 

 

Excellent.

You are welcome.

 

The setup should "stick" now that the Apps Password is enabled / set.

 

Switching "this direction" is less likely to break than using the "Less Secure" method. 

That said, if you have trouble later, add this to your check list.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

Was this reply helpful? Yes No
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