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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-18-2020 11:18 AM

HP Recommended
Product: Synology DS918+
Operating System: Microsoft Windows 10 (64-bit)

Trying to setup the scan to network folder on my HP Color LaserJet Pro MFP M479fdw to be able to scan directly to my Synology DS918+ NAS without success.

 

I have followed the wizard both on the printers web page and on the desktop software but I can't get it to work.

Any help is highly appreciated.

 

Many thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-18-2020 02:11 PM

HP Recommended

I managed to solve this by using the IP address instead of the name of the NAS in the network path setting.

\\192.168.xxx.xxx\Name_of_share

 

In addition, I created a user on my Synology NAS specifically for the scan to network folder function.

I also used the IP address before the username (i.e. 192.168.xxx.xxx\username) in the Authentication Requirements section.

I'm not entirely sure if BOTH of these are necessary but since I got it working I do not want to play around with the settings.

View solution in original post

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1 REPLY 1

‎05-18-2020 02:11 PM

HP Recommended

I managed to solve this by using the IP address instead of the name of the NAS in the network path setting.

\\192.168.xxx.xxx\Name_of_share

 

In addition, I created a user on my Synology NAS specifically for the scan to network folder function.

I also used the IP address before the username (i.e. 192.168.xxx.xxx\username) in the Authentication Requirements section.

I'm not entirely sure if BOTH of these are necessary but since I got it working I do not want to play around with the settings.

1 person found this reply helpful
Was this reply helpful? Yes No
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