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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-20-2024 08:47 PM

HP Recommended
Product: HP OfficeJet Pro 8715 All-in-One Printer
Operating System: Microsoft Windows 11

Scan to **bleep** email stopped working a while ago.  I'm finally trying to set it up again.  But I'm getting the "Incorrect credentials. Check your username/password and try again".  I've verified my email address and password are correct.  I recall reading somewhere that I'd have to enter a 4 digit pin on the printer control panel before scan to email would work, but I don't see that option.  I've seen information about generating an apps password, or checking 2-step verification, but I don't know where to find those options for outlook.  I was able to get "Scan to Network Folder" to work.   Can anyone help?  Thanks, JKNC

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